Return & Refund Policy
We want you to love what you receive. If there’s a problem, we’re here to help.
Eligibility
- Returns accepted within 14 days of delivery.
- Items must be unused, unwashed, and in original condition.
- Customer is responsible for return shipping unless the item arrived damaged or incorrect.
Non-Returnable Items
- Custom or personalized items
- Digital downloads
- Clearance / final sale items / gift cards
- POD products
How to Start a Return
Email us at rosefwindsor@gmail.com with:
- Order number
- Item you want to return
- Reason for the return
We respond within 1–2 business days.
Damaged or Incorrect Items
Notify us within 7 days of delivery with photos of the issue.
We will replace the item at no additional cost.
Refunds
Refunds are issued to the original payment method once we receive and inspect the return.
Processing may take 5–10 business days.